https://www.vakantiehuisbeheerterschelling.nl/en_GB/ MijnWebwinkel RSS 2.0 Feed v1.0 https://www.vakantiehuisbeheerterschelling.nl/en_GB/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/ Easily Hire Bed Linen and Towels on Terschelling✅ Free delivery to your holiday accommodation ✅ Freshly laundered quality linen ✅ Order today = ready before your arrival ✅ Also available for holiday homes and property managersLinen Hire Terschelling – Complete Linen Service Across the IslandHire Linen on TerschellingEasily hire your bed linen, towels, kitchen linen and children’s equipment on Terschelling. Everything is delivered clean and directly to your holiday accommodation. Browse our range below and order everything you need for your stay in one go. Would you like to learn more about our service and options? Then view our detailed page about Linen Hire on Terschelling. Or read our FAQ – Frequently Asked Questions about our Linen Service on Terschelling. Browse all products available to hire on Terschelling below. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-7796323/linen-hire-on-terschelling/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-7796323/linen-hire-on-terschelling/ Linen Hire on Terschelling✅ Freshly laundered bed linen ✅ Towels and kitchen linen ✅ Free delivery to your holiday accommodation ✅ No hauling bags in the car or on the ferry ✅ Order online in just a few minutes👉 Order online now Linen Hire Terschelling – Complete Linen Service for Your HolidayAre you looking for linen hire on Terschelling? We offer a complete and reliable linen service for holidaymakers and holiday homes across the island. Whether you are staying in an apartment, chalet or holiday cottage, we make sure your linen is clean, hygienic and ready upon arrival. With our service, there is no need to bring your own bed linen, towels or kitchen linen on the ferry. You can start your stay relaxed and hassle-free, without extra luggage or laundry. Bed Linen Hire on TerschellingNot every accommodation on Terschelling provides linen as standard. That is why you can easily hire single duvet sets and double duvet sets from us. We supply complete sets so you can immediately enjoy a fresh and comfortable stay. ✔ Suitable for single and double beds ✔ Clean and hygienically packed ✔ Ready upon arrivalTowel and Kitchen Linen HireIn addition to bed linen, you can also easily hire towel packages and kitchen linen packages on Terschelling. Ideal if you want to travel light and have everything arranged before you arrive. ✔ Towel packages ✔ Kitchen linen ✔ Ready upon arrivalLinen Service Across the IslandOur linen service on Terschelling is available in all villages. We deliver to and collect from your holiday address, so you do not have to worry about a thing. We provide our service in West-Terschelling, Midsland, Formerum, Hoorn and Oosterend. Benefits of Hiring Linen✔ No heavy luggage on the ferry ✔ Fresh and clean linen upon arrival ✔ No laundry after your holiday ✔ More comfort and convenience during your stayHygienically and Professionally CleanedHygiene is our top priority. All our linen is professionally laundered and carefully packed. We use high-quality materials and ensure that you always receive fresh, clean linen. Children’s Equipment Hire on TerschellingTravelling with children? You can also easily hire children’s equipment on Terschelling, such as pushchairs and travel cots. Ideal for a carefree holiday. Everything can be arranged easily in a single order together with your linen hire. For Holidaymakers and Holiday Home OwnersOur linen hire service is suitable for both holidaymakers and owners of holiday homes on Terschelling. Would you like to offer your guests extra comfort? We also provide ongoing linen services for holiday accommodation owners. Start Your Holiday RelaxedWith our linen hire service on Terschelling, your holiday starts the right way. No carrying heavy bags or linen — everything is neatly arranged before you arrive. View our range online and easily place your order. We will take care of the rest. Planning a trip to the island soon? Arrange your ferry crossing via Rederij Doeksen and enjoy a worry-free stay. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-7796358/faq-frequently-asked-questions-linen-hire-on-terschelling/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-7796358/faq-frequently-asked-questions-linen-hire-on-terschelling/ FREQUENTLY ASKED QUESTIONS – LINEN HIRE ON TERSCHELLINGDo you have questions about our linen hire service on Terschelling? Below you will find answers to the most frequently asked questions about our linen service, bed linen hire, towels and delivery across the island. What does linen hire on Terschelling include?With our linen hire service on Terschelling, you can easily hire bed linen, towels and kitchen linen for your stay. We ensure that everything is clean, hygienic and ready at your holiday accommodation upon arrival. What is the difference between linen hire and a linen service?Linen hire means you rent linen for your stay. With our complete linen service, we go one step further: we deliver the linen to your holiday accommodation and collect it again after your stay. This means you do not have to worry about a thing. Want to know more? Read more about our linen service on Terschelling. Is the linen delivered to my holiday accommodation?Yes, we deliver your order directly to your holiday accommodation on Terschelling. Whether you are staying in West-Terschelling, Midsland, Formerum, Hoorn or Oosterend, we ensure everything is ready on time. Do I need to return the linen myself?No, that is not necessary. We collect the linen from your accommodation after your stay. This is included as part of our linen service on Terschelling. What is included in a bed linen package?A standard bed linen package includes a duvet cover, pillowcase and fitted sheet. You can choose between single or double bed packages. View the available packages and order your bed linen on Terschelling directly online. Can I hire towels only?Yes, it is possible to hire towels separately. You can also add kitchen linen or extra linen to your order through our linen hire service on Terschelling. Is the linen clean and hygienic?Yes, all our linen is professionally laundered and hygienically packed. We wash using hypoallergenic detergents, making the linen suitable for people with sensitive skin. This ensures you receive fresh, clean and safe linen during your stay. Is the linen suitable for people with allergies?Yes, our linen is washed using hypoallergenic detergents and is suitable for people with sensitive skin or allergies. If you have specific requirements, please feel free to contact us. Can I also hire children’s equipment on Terschelling?Yes, besides linen hire, we also offer children’s equipment hire, such as travel cots and high chairs. View the range and order your children’s equipment on Terschelling directly online. When should I place my order?We recommend ordering your linen in advance so that everything is ready before your arrival. During busy periods such as the May holiday, Ascension weekend and summer holidays, availability can fill up quickly. How can I order linen?You can easily order your linen through our website. View the current range and order your linen on Terschellingonline. What are the benefits of hiring linen on Terschelling?✔ No need to bring linen on the ferry ✔ More space in your luggage ✔ No laundry to do when you return home ✔ A comfortable stay from the moment you arriveCan holiday home owners also use the linen service?Yes, we also provide a linen service for owners of holiday homes on Terschelling. This ensures that your guests always have clean and well-presented linen ready upon arrival. Any other questions?Do you still have questions about our linen hire or linen service on Terschelling? Please feel free to contact us, or browse our range and order your linen easily online. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5780208/children-s-equipment-hire-on-terschelling/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5780208/children-s-equipment-hire-on-terschelling/ At Vakantie Service Bureau Terschelling, you can easily and worry-free hire children’s furniture and baby items during your stay on the island. Ideal when you are on holiday and do not want to bring everything with you. We offer a complete range of practical and comfortable products, so that you and your child can enjoy a relaxing holiday on Terschelling. Our range includes, among others: Travel cot including mattress | High chair | Baby bath with hooded towel | Changing mat with protective cover | Linen for a child’s duvetNew in our range: Pushchair | Baby bouncer | Playpen | Baby box with mosquito netOur products are clean, safe and ready to use in your holiday home. This allows you to travel lighter while still having everything you need for your baby or child. Easily hire your children’s equipment on Terschelling and make your stay as comfortable as possible. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5106075/holiday-home-management-on-terschelling/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5106075/holiday-home-management-on-terschelling/ Management and Rental of a Holiday Home on TerschellingVakantie Service Bureau Terschelling – Specialist in Holiday PropertiesVakantie Service Bureau Terschelling is your professional partner for the management, rental, maintenance and renovation of holiday homes on Terschelling. Are you the owner of a holiday property on Terschelling and looking for a reliable property manager? We offer complete property management for holiday homes, where quality, personal service and full peace of mind are central. We support private owners in professionally managing and renting out their holiday property on Terschelling – with maximum attention to return, guest satisfaction and the long-term value of your property. ---------- Why choose professional holiday home management on Terschelling?Managing a holiday property on the Wadden Islands requires local knowledge, fast response times and technical expertise. As a local full-service agency on Terschelling, we offer: ∙ Full management of your holiday home ∙ Professional rental support ∙ Technical and preventive maintenance ∙ Coordination of renovations and refurbishments ∙ Guest-focused service and support We combine personal contact with a transparent, business-oriented approach. This ensures continuity and reliability. ---------- Our Services: Complete Management of Your Holiday Property1. Technical and Operational Holiday Home Management on TerschellingWe take care of the day-to-day management of your holiday property, including: ∙ 24/7 emergency availability (365 days a year) ∙ Key management and access control ∙ Check-in and check-out support ∙ Post-rental inspections ∙ Storm and frost checks ∙ Digital damage reporting to owners ∙ Preventive maintenance (flushing plumbing, minor repairs) ∙ Replacement of lighting ∙ Waste management according to the Omrin collection schedule ∙ Meter readings (if required) This ensures your holiday home on Terschelling remains in optimal condition, even when you are not on the island. ---------- 2. Rental Service for Holiday Homes on TerschellingWould you like to rent out your property professionally? We provide support with: ∙ Guest communication before arrival ∙ Point of contact during the stay ∙ Emergency support ∙ Provision of house rules ∙ Coordination of mandatory linen packages ∙ Guest service experience Our goal: satisfied guests and a worry-free owner. ---------- 3. Guest Services on TerschellingFor extra comfort, we offer additional services: ∙ Grocery delivery service upon arrival via local supermarkets ∙ Linen rental (towel and kitchen packages) ∙ Bicycle rental ∙ Local support during the stay This improves the guest experience and increases the value of your holiday property. ---------- 4. Maintenance, Renovation and RefurbishmentIn addition to regular maintenance, we coordinate: ∙ Small technical works with contractors and installers ∙ Replacement of appliances (in consultation with suppliers) ∙ Purchase of household inventory in agreement with owners ∙ Coordination of garden maintenance and painting work ∙ Facilitation of renovation projects with local partners For larger renovation projects, we recommend timely planning. Not included in standard management: ∙ Winterising the property ∙ Spring cleaning ∙ Major maintenance work ---------- Local Expertise on TerschellingAs property managers on Terschelling, we understand the island-specific challenges: weather conditions, seasonal rentals, salt-air wear and logistical planning. Our local presence ensures fast response times and direct communication with guests and suppliers. ---------- Who do we work for?We work with: ∙ Private holiday home owners ∙ Recreational property investors ∙ Owners of second homes on Terschelling ∙ Landlords who want professional property management If you are looking for a property manager on Terschelling, we offer a reliable and long-term partnership. ---------- Cooperation with holiday home owners on TerschellingWould you like to ensure that linen is always ready for your guests upon arrival? With a cooperation subscription from Vakantie Service Bureau Terschelling, you offer extra comfort while being fully unburdened yourself. Clean linen upon arrival contributes to a professional appearance and a great first impression. Interested in cooperation? Please email us at halloterschelling@gmail.com and we will get back to you shortly. ---------- Contact – Holiday Home Management on TerschellingFor emergencies (technical failures or appliance issues), we are available 24/7: 06 – 129 104 73 (voicemail, we will call you back as soon as possible)Phone hours: Monday to Friday 14:00 – 17:00 (closed on Wednesdays)For information about management, rental or maintenance: 📧 info@vsbt.nl Response within 48 hours. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623420/contact/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623420/contact/ ContactWe do our utmost to provide the best possible service to our customers. This includes making it easy for you to contact us. If you have any questions, you can reach us using the details below: Vakantie Service Bureau Terschelling Phone number: 0612910473 (Monday to Friday, 14:00 – 17:00) Outside these hours, we are only available for emergencies. Please leave a voicemail if necessary.E-mail: info@vakantieservicebureauterschelling.nl Company name: Vakantie Service Bureau Terschelling Website: https://www.vakantiehuisbeheerterschelling.nl Registered address: Hoofdweg 3-4 (not a visiting address) 8881 HA TerschellingChamber of Commerce (KvK) number: 01134819 VAT number: NL001407256B59 ---------- Email handling: Emails are read and answered during office hours.On-site appointments: Please request at least 14 days in advance. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623353/terms-and-conditions/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623353/terms-and-conditions/ TABLE OF CONTENTSArticle 1 – Definitions Article 2 – Identity of the trader Article 3 – Applicability Article 4 – The offer Article 5 – The agreement Article 6 – Right of withdrawal Article 7 – Costs in case of withdrawal Article 8 – Exclusion of right of withdrawal Article 9 – The price Article 10 – Conformity and guarantee Article 11 – Delivery and performance Article 12 – Duration transactions: duration, termination and extension Article 13 – Payment Article 14 – Complaints procedure Article 15 – Disputes Article 16 – Additional or deviating provisions ---------- ARTICLE 1 – DEFINITIONSIn these terms and conditions, the following is understood: Cooling-off period: the period within which the consumer can make use of his right of withdrawal; Consumer: the natural person who does not act in the exercise of profession or business and enters into a distance contract with the trader; Day: calendar day; Duration transaction: a distance contract relating to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time; Durable data carrier: any means that enables the consumer or trader to store information personally addressed to him in a way that allows future consultation and unchanged reproduction of the stored information; Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period; Model withdrawal form: the model withdrawal form made available by the trader which a consumer can complete when he wishes to use his right of withdrawal; Trader: the natural or legal person who offers products and/or services remotely to consumers; Distance contract: a contract concluded within an organised system for distance selling of products and/or services, whereby up to and including the conclusion of the contract exclusively use is made of one or more means of distance communication; Means of distance communication: a means that can be used for concluding a contract without consumer and trader being simultaneously present in the same space; General Terms and Conditions: these General Terms and Conditions of the trader. ---------- ARTICLE 2 – IDENTITY OF THE TRADERVakantie Service Bureau Terschelling (No visiting address) Hoofdweg 3-4 8881 HA TerschellingTelephone number: 0612910473 Email: info@vakantieservicebureauterschelling.nl Chamber of Commerce number: 01134819 VAT identification number: NL001407256B59 ---------- ARTICLE 3 – APPLICABILITYThese general terms and conditions apply to every offer of the trader and to every distance contract concluded and orders between trader and consumer. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the general terms and conditions are available for inspection at the trader and will be sent free of charge upon request. If the distance contract is concluded electronically, in deviation from the previous paragraph, the text of these general terms and conditions may be made available electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent free of charge upon request. If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraph apply accordingly and the consumer may always rely on the provision most favourable to him in case of conflicting terms. If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these conditions remain in force for the rest, and the relevant provision shall be replaced by mutual agreement by a provision that approximates the original intent as closely as possible. Situations not regulated in these general terms and conditions shall be assessed “in the spirit” of these terms and conditions. Uncertainties regarding the interpretation or content of one or more provisions shall be interpreted “in the spirit” of these general terms and conditions. ---------- ARTICLE 4 – THE OFFERIf an offer has a limited validity period or is subject to conditions, this is explicitly stated in the offer. The offer is without obligation. The trader is entitled to modify and adjust the offer. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the trader uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors do not bind the trader. All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement. Images of products are a truthful representation of the offered products. The trader cannot guarantee that displayed colours exactly correspond to actual product colours. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes in particular: ∙ the price including taxes; ∙ any delivery costs; ∙ the manner in which the agreement is concluded and what actions are required; ∙ whether or not the right of withdrawal applies; ∙ payment, delivery and execution method; ∙ the acceptance period or price validity period; ∙ any costs of distance communication; ∙ whether the agreement is archived and how it can be accessed; ∙ how the consumer can check and correct data before conclusion; ∙ languages in which the agreement can be concluded; ∙ codes of conduct the trader adheres to and how they can be accessed; ∙ the minimum duration of the agreement in case of a duration transaction. ---------- ARTICLE 5 – THE AGREEMENTThe agreement is concluded, subject to paragraph 4, at the moment of acceptance by the consumer of the offer and fulfilment of the conditions attached. If the consumer has accepted the offer electronically, the trader confirms receipt of the acceptance immediately electronically. As long as this acceptance has not been confirmed by the trader, the consumer may dissolve the agreement. If the agreement is concluded electronically, the trader takes appropriate technical and organisational measures to secure electronic data transfer and ensures a secure web environment. If the consumer can pay electronically, the trader will apply appropriate security measures. The trader may, within legal frameworks, investigate whether the consumer can meet payment obligations and other facts relevant for concluding the agreement. If there are good grounds, the trader may refuse the order or impose special conditions. The trader shall provide the following information with the product or service (in writing or on a durable medium): ∙ visiting address for complaints; ∙ conditions and procedure for withdrawal or clear statement of exclusion; ∙ warranty and after-sales service information; ∙ information from Article 4 paragraph 3 unless already provided; ∙ termination requirements for agreements longer than one year or indefinite duration. In case of a duration transaction, this applies only to the first delivery. Each agreement is concluded under the suspensive condition of sufficient availability of the products. ---------- ARTICLE 6 – RIGHT OF WITHDRAWALDelivery of products:Consumers may dissolve the agreement within 14 days without giving reasons. The withdrawal period starts the day after receipt of the product. During the cooling-off period, the consumer must handle the product and packaging with care and may only unpack or use it to the extent necessary to assess whether they wish to keep it. If exercising the right of withdrawal, the product must be returned with all accessories and, if reasonably possible, in original condition and packaging. To exercise the right of withdrawal, the consumer must notify the trader within 14 days after receipt using the model withdrawal form. After notification, the product must be returned within 14 days. The consumer must prove timely return, for example with proof of shipment. If the consumer fails to notify or return the product within these periods, the purchase is final. Delivery of services:For services, the consumer may withdraw within at least 14 days from the day the agreement is concluded. To exercise the right of withdrawal, the consumer must follow the instructions provided by the trader. ---------- ARTICLE 7 – COSTS IN CASE OF WITHDRAWALIf the consumer uses the right of withdrawal, at most the return costs are for the consumer. If the consumer has paid, the trader shall refund the amount as soon as possible, but no later than 14 days after withdrawal, provided the product has been received back or proof of return is provided. Refund is made using the same payment method unless otherwise agreed. If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation. The consumer is not liable for depreciation if the trader has not provided all legally required information regarding the right of withdrawal. Article 8 - Exclusion of the right of withdrawalThe trader may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal shall only apply if the trader has clearly stated this in the offer, or at least in good time before the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products: ∙ which have been produced by the trader in accordance with the consumer’s specifications; ∙ which are clearly of a personal nature; ∙ which, by their nature, cannot be returned; ∙ which can deteriorate or expire quickly; ∙ the price of which is subject to fluctuations in the financial market over which the trader has no influence; ∙ for loose newspapers and magazines; ∙ for audio and video recordings and computer software of which the consumer has broken the seal; ∙ for hygienic products of which the consumer has broken the seal. Exclusion of the right of withdrawal is only possible for services: ∙ relating to accommodation, transport, catering services or leisure activities to be performed on a specific date or during a specific period; ∙ the performance of which has begun with the express consent of the consumer before the end of the cooling-off period; ∙ relating to betting and lotteries. ---------- Article 9 - The priceDuring the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes resulting from changes in VAT rates. By way of exception to the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. This dependency on fluctuations and the fact that any stated prices are target prices shall be stated in the offer. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions. Price increases after 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and: ∙ they result from statutory regulations or provisions; or ∙ the consumer is entitled to terminate the agreement with effect from the day on which the price increase takes effect. The prices stated in the offer of products or services include VAT. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In case of printing and typographical errors, the trader is not obliged to deliver the product at the incorrect price. ---------- Article 10 - Conformity and warrantyThe trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date of conclusion of the agreement. If agreed, the trader also guarantees that the product is suitable for use other than normal use. A warranty provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the trader under the agreement. Any defects or incorrectly delivered products must be reported to the trader in writing within 2 months after delivery. Returns must be made in the original packaging and in new condition. The trader’s warranty period corresponds to the manufacturer’s warranty period. However, the trader is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if: ∙ the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties; ∙ the delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the trader and/or packaging; ∙ the defect is wholly or partly the result of regulations imposed by the government regarding the nature or quality of the materials used. ---------- Article 11 - Delivery and performanceThe trader shall exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services. The place of delivery shall be the address made known by the consumer to the company. Subject to what is stated in paragraph 4 of this article, the company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be carried out or can only be partially carried out, the consumer shall be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement free of charge. The consumer is not entitled to compensation. All delivery times are indicative. No rights can be derived from any stated deadlines. Exceeding a deadline does not entitle the consumer to compensation. In case of termination in accordance with paragraph 3 of this article, the trader shall refund the amount paid by the consumer as soon as possible, but no later than within 14 days after termination. If delivery of an ordered product proves impossible, the trader shall make efforts to provide a replacement item. At the latest upon delivery, it shall be clearly and comprehensibly stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the trader. The risk of damage and/or loss of products lies with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise. ---------- Article 12 - Duration transactions: duration, termination and extensionTerminationThe consumer may terminate an agreement concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month. The consumer may terminate an agreement concluded for a fixed term and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month. The consumer may: ∙ terminate these agreements at any time and not be limited to termination at a specific time or in a specific period; ∙ terminate them at least in the same manner as they were entered into; ∙ always terminate with the same notice period as the trader has stipulated for himself. ExtensionAn agreement concluded for a fixed term and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period. By way of derogation, an agreement concluded for a fixed term and which extends to the regular delivery of newspapers, news, and weekly magazines may be tacitly extended for a fixed period of up to three months, provided that the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month. An agreement for a fixed term and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement concerns the regular, but less than monthly, delivery of newspapers, news, and weekly magazines. An agreement of limited duration for the regular introductory delivery of newspapers, news, and weekly magazines (trial or introductory subscription) shall not be tacitly continued and shall end automatically after the trial or introductory period. DurationIf an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term. ---------- Article 13 - PaymentUnless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6 paragraph 1. In the case of an agreement for the provision of services, this period starts after the consumer has received confirmation of the agreement. The consumer is obliged to report inaccuracies in provided or stated payment details without delay to the trader. In case of non-payment by the consumer, the trader has the right, subject to legal limitations, to charge the reasonable costs previously made known to the consumer. ---------- Article 14 - Complaints procedureThe trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure. Complaints about the performance of the agreement must be submitted fully and clearly described to the trader within 2 months after the consumer has discovered the defects. Complaints submitted to the trader are answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will reply within 14 days with an acknowledgement of receipt and an indication when the consumer can expect a more detailed response. If the complaint cannot be resolved amicably, a dispute arises that is subject to the dispute settlement procedure. In case of complaints, the consumer must first turn to the trader. If the webshop is affiliated with Stichting WebwinkelKeur and complaints cannot be resolved amicably, the consumer must turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is still not reached, the consumer may submit the complaint to the independent dispute committee appointed by Stichting WebwinkelKeur, whose decision is binding and both trader and consumer agree to this binding decision. Costs are associated with submitting a dispute to this committee, which must be paid by the consumer. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr). A complaint does not suspend the obligations of the trader, unless the trader states otherwise in writing. If a complaint is found to be justified by the trader, the trader will, at its discretion, replace or repair the delivered products free of charge. ---------- Article 15 - DisputesAgreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad. The Vienna Sales Convention does not apply. ---------- Article 16 - Additional or deviating provisionsAdditional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623378/privacy-policy-webwinkelkeur/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623378/privacy-policy-webwinkelkeur/ WebwinkelKeur We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence, and email address. WebwinkelKeur shares this data with us, so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services; for this we have given permission to WebwinkelKeur. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623358/warranty-and-complaints/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623358/warranty-and-complaints/ Warranty We care about our products and naturally do our best to deliver them to you in top condition. However, it may happen that your order is damaged, in which case you may be entitled to a warranty claim. Legally, you are obliged to notify us of the defect within two months after discovering it. If the defect falls within the warranty, we will provide repair or replacement free of charge. If linen packages are found to be damaged or incomplete after opening the sealed package, you must inform us on the day of arrival at your holiday home. Only then can we replace your package free of charge with a new one. ---------- Complaints It can always happen that something does not go entirely as planned. We recommend that you first report any complaints to us by emailing info@vakantieservicebureauterschelling.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. Since 15 February 2016, consumers in the EU have also been able to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit it via this platform of the European Union. ---------- Our advice If, upon arrival at your holiday home, you find that your linen order is different from what you expected, please contact us immediately so that we can resolve the issue for you right away. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623428/delivery-time-and-shipping-costs/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5623428/delivery-time-and-shipping-costs/ Delivery time and shipping costs We make careful efforts to deliver your laundry order to your holiday home on your arrival day as quickly as possible. Orders placed on working days before 17:00 are, where possible, delivered the same day. However, it may occur that we are not always able to meet this, for example if products are not in stock. In that case, the delivery of your order may be slightly delayed. We therefore recommend placing your order in time – preferably one week before arrival – to avoid disappointment. On the product page you will find an indication of the expected delivery time. If this delivery time cannot be met for any reason, we will of course inform you as soon as possible. The stated prices include shipping costs. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5821675/privacy-policy/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5821675/privacy-policy/ Privacy policy (Vakantie Service Bureau Terschelling https://www.vakantiehuisbeheerterschelling.nl)About our privacy policyVakantie Service Bureau Terschelling cares greatly about your privacy. We therefore only process data that we need for (improving) our services and we handle carefully the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services made available through it of Vakantie Service Bureau Terschelling. The effective date of these terms is 26/07/2021; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what these data are used for, and with whom and under what conditions these data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us. If you have questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of our privacy policy. ---------- About the data processingBelow you can read how we process your data, where we (have them) stored, which security techniques we use, and for whom the data is accessible. ---------- Web shop software MijnWebwinkelOur web shop is developed with software from MyOnlineStore. Personal data that you provide to us for our services is shared with this party. MyOnlineStore has access to your data in order to provide us (technical) support; they will never use your data for any other purpose. MyOnlineStore is obliged, based on the agreement we have concluded with them, to take appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your use of the software; no personal data are collected and/or stored. ---------- Web hosting MijnwebwinkelWe obtain web hosting and e-mail services from mijnwebwinkel.nl. Mijnwebwinkel.nl processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Mijnwebwinkel.nl has taken appropriate technical and organisational measures to prevent loss and unlawful use of your personal data. Mijnwebwinkel.nl is obliged to confidentiality under the agreement. ---------- Email and mailing lists MijnwebwinkelWe use the services of Mijnwebwinkel for our regular business email traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Mijnwebwinkel does not have access to our mailbox and we treat all our email traffic confidentially. ---------- Payment processors MollieFor processing (part of) the payments in our web shop we use the platform of Mollie. Mollie processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All the above-mentioned safeguards regarding the protection of your personal data also apply to parts of Mollie’s services for which they engage third parties. Mollie does not store your data longer than is permitted under legal retention periods. ---------- Reviews WebwinkelKeurWe collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to provide clarification about your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services; for this we have given WebwinkelKeur permission. All the above-mentioned safeguards regarding the protection of your personal data also apply to parts of the service for which WebwinkelKeur engages third parties. ---------- Shipping and logistics Own delivery serviceIf you place an order with us, it is our task to have your package delivered to you. We use the services of our own delivery service of Vakantie Service Bureau Terschelling for executing deliveries. Your data is already known to us through placing your order. Vakantie Service Bureau Terschelling uses this data only for the execution of the agreement. In the event that Vakantie Service Bureau Terschelling engages subcontractors, it also makes your data available to these parties. ---------- Invoicing and accounting External sales channelsPurpose of data processing General purpose of processing. We use your data exclusively for our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask your explicit permission. Your data is not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality under the agreement between them and us or a legal obligation. ---------- Automatically collected dataData that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data. ---------- Cooperation with fiscal and criminal investigationsIn some cases, Vakantie Service Bureau Terschelling may be required on the basis of a legal obligation to share your data in connection with fiscal or criminal investigations by government authorities. In such cases we are forced to share your data, but we will resist this within the possibilities provided by law. ---------- Retention periodsWe store your data as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also treat it as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data for the duration of the applicable period. Employees, however, no longer have access to your customer profile and documents we have created in response to your assignment. ---------- Your rightsUnder applicable Dutch and European legislation you have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can invoke them. To prevent misuse, we generally send copies of your data only to the email address already known to us. If you wish to receive the data at another email address or by post, we will ask you to identify yourself. We keep a record of handled requests; in the case of a “forget request” we store anonymised data. You will receive all copies of data in the machine-readable format we use within our systems. You always have the right to lodge a complaint with the Dutch Data Protection Authority if you believe we are using your personal data incorrectly. ---------- Right of accessYou always have the right to access the data we process (or have processed) that relate to you or are traceable to you. You can submit a request to our contact person for privacy matters. You will receive a response within 30 days. ---------- Right to rectificationYou always have the right to have data corrected. You will receive confirmation within 30 days. ---------- Right to restriction of processingYou always have the right to restrict processing of your data. You will receive confirmation within 30 days. ---------- Right to data portabilityYou always have the right to have your data transferred to another party. We may in such a case no longer be able to continue the service. ---------- Right to object and other rightsYou have the right to object to processing. If your objection is justified, we will stop processing. You also have the right not to be subject to automated decision-making or profiling. We do not process your data in such a way that this applies. ---------- Cookies Google AnalyticsThrough our website cookies are placed by the American company Google as part of the “Analytics” service. We use this service to track and receive reports about how visitors use the website. This processor may be required by law to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services. ---------- Cookies from third partiesIf software solutions from third parties use cookies, this is stated in this privacy statement. ---------- Changes to the privacy policyWe reserve the right to change our privacy policy at any time. The most recent version is always available on this page. If the new privacy policy affects how we process already collected data, we will inform you by email. ---------- Contact detailsVakantie Service Bureau Terschelling Hoofdweg 3-4 (no visiting address) 8881 HA West Terschelling NetherlandsT (06 - 129 104 73) E info@vakantiehuisbeheerterschelling.nlContact person for privacy matters: Miranda Meijer https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5821776/delivery-and-shipping/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5821776/delivery-and-shipping/ We carefully endeavour to deliver your order as quickly as possible on the day of arrival to your holiday home on Terschelling. Orders placed on working days before 9:30 a.m. will, where possible, still be delivered on the same day. However, it may occur that this is not always possible, for example if products are not in stock. In that case, the delivery time of your order may be extended. On the product page you will find an approximate indication of the delivery time. If we are unable to meet this delivery time for any reason, we will of course inform you as soon as possible. Delivery is free of charge for orders of €12 or more. The stated prices include delivery costs. For orders that are to be delivered on the same day and are placed after 9:30 a.m., we charge a €7.50 delivery fee due to an additional travel cost surcharge. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5822003/right-of-withdrawal/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5822003/right-of-withdrawal/ Right of withdrawal For the rental of our linen packages and children’s furniture, no right of withdrawal applies. This is because it concerns a time-bound service (rental for a specific period). In accordance with Article 6:230p of the Dutch Civil Code, the right of withdrawal may be excluded in this case. Cancellations Cancellations made 2 days (48 hours) before the start of the rental period will be processed by us and the amount paid will be refunded. Cancellations during the stay or upon departure cannot be accepted. In such cases, no refund will be issued. Delivery of linen packages at holiday homes on Terschelling where the owner obliges the tenant to purchase linen packages from us for use during their stay No right of withdrawal can be claimed, meaning you are obliged to order linen packages from us and are not allowed to bring your own linen or have linen delivered by another company. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-6170213/lost-and-found/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-6170213/lost-and-found/ Lost and Found Each year we carry out approximately 500 cleaning turnovers at accommodations on Terschelling. Regularly, items are forgotten and found. On a weekly basis, 1–5 items are found. As of 1 January 2022, we proceed as follows regarding lost and found items: If we find something, it is labelled by us and stored for 3 months. If you discover upon returning home that you have forgotten something, you can contact us via info@vsbt.nl or our contact form. If found, we are happy to send your belongings to your home address, subject to shipping costs*. Shipping costs: 0–10 kg parcel: €12.25* 10–23 kg parcel: €18.75**These costs include additional expenses for packaging, transport to the PostNL location, and a €2.50 donation to the Food Bank. After receipt of payment, we will prepare your parcel for shipment. Parcels are taken to PostNL by us at the end of the day on Tuesdays and Thursdays, after which they leave the island the following day. Below you can pay the costs for sending a found/forgotten item. Please note: first email us and wait for our confirmation that the item has actually been found before requesting and paying for a return shipment. https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5106109/holiday-home-rental/ https://www.vakantiehuisbeheerterschelling.nl/en_GB/c-5106109/holiday-home-rental/ Are you looking for a reliable rental agency for your holiday home on Terschelling? Renting out your holiday home on Terschelling takes considerable time and continuity from you. For this reason, Vakantie Service Bureau Terschelling offers you the possibility to outsource this to us as a rental agent. We take care of communication with guests, prepare contracts, and keep the website and availability up to date. Furthermore, we ensure that your holiday home is findable on Google and that information is shared on social media. In addition to our booking website “Hallo Terschelling”, it is also possible to have a dedicated website created for your holiday home. This website can include the same booking software, with the advantage that no double bookings can occur. At the moment of a booking request, availability is automatically blocked. This prevents double bookings and enquiries. For some time now, we have been working together with Reflex Booking and their booking software Reflexholiday. Vakantie Service Bureau Terschelling offers holiday home owners, if your accommodation is under our management, the possibility to rent out your holiday home via our booking website Hallo Terschelling. Would you like information about renting through our service office? Please contact us via the contact form. Could you also let us know on which telephone number and at what time we can best reach you? We will then schedule a telephone appointment with you shortly by email. Kind regards, Miranda Meijer