Privacy policy (Vakantie Service Bureau Terschelling https://www.vakantiehuisbeheerterschelling.nl)
About our privacy policy
Vakantie Service Bureau Terschelling cares greatly about your privacy. We therefore only process data that we need for (improving) our services and we handle carefully the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services made available through it of Vakantie Service Bureau Terschelling. The effective date of these terms is 26/07/2021; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what these data are used for, and with whom and under what conditions these data may be shared with third parties.
We also explain to you how we store your data and how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us. If you have questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we (have them) stored, which security techniques we use, and for whom the data is accessible.
Web shop software MijnWebwinkel
Our web shop is developed with software from MyOnlineStore. Personal data that you provide to us for our services is shared with this party. MyOnlineStore has access to your data in order to provide us (technical) support; they will never use your data for any other purpose. MyOnlineStore is obliged, based on the agreement we have concluded with them, to take appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your use of the software; no personal data are collected and/or stored.
Web hosting Mijnwebwinkel
We obtain web hosting and e-mail services from mijnwebwinkel.nl. Mijnwebwinkel.nl processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Mijnwebwinkel.nl has taken appropriate technical and organisational measures to prevent loss and unlawful use of your personal data. Mijnwebwinkel.nl is obliged to confidentiality under the agreement.
Email and mailing lists Mijnwebwinkel
We use the services of Mijnwebwinkel for our regular business email traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Mijnwebwinkel does not have access to our mailbox and we treat all our email traffic confidentially.
Payment processors Mollie
For processing (part of) the payments in our web shop we use the platform of Mollie. Mollie processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All the above-mentioned safeguards regarding the protection of your personal data also apply to parts of Mollie’s services for which they engage third parties. Mollie does not store your data longer than is permitted under legal retention periods.
Reviews WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to provide clarification about your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services; for this we have given WebwinkelKeur permission. All the above-mentioned safeguards regarding the protection of your personal data also apply to parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics Own delivery service
If you place an order with us, it is our task to have your package delivered to you. We use the services of our own delivery service of Vakantie Service Bureau Terschelling for executing deliveries. Your data is already known to us through placing your order. Vakantie Service Bureau Terschelling uses this data only for the execution of the agreement. In the event that Vakantie Service Bureau Terschelling engages subcontractors, it also makes your data available to these parties.
Invoicing and accounting External sales channels
Purpose of data processing General purpose of processing.
We use your data exclusively for our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask your explicit permission. Your data is not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality under the agreement between them and us or a legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data.
Cooperation with fiscal and criminal investigations
In some cases, Vakantie Service Bureau Terschelling may be required on the basis of a legal obligation to share your data in connection with fiscal or criminal investigations by government authorities. In such cases we are forced to share your data, but we will resist this within the possibilities provided by law.
Retention periods
We store your data as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also treat it as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data for the duration of the applicable period. Employees, however, no longer have access to your customer profile and documents we have created in response to your assignment.
Your rights
Under applicable Dutch and European legislation you have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can invoke them. To prevent misuse, we generally send copies of your data only to the email address already known to us. If you wish to receive the data at another email address or by post, we will ask you to identify yourself. We keep a record of handled requests; in the case of a “forget request” we store anonymised data. You will receive all copies of data in the machine-readable format we use within our systems. You always have the right to lodge a complaint with the Dutch Data Protection Authority if you believe we are using your personal data incorrectly.
Right of access
You always have the right to access the data we process (or have processed) that relate to you or are traceable to you. You can submit a request to our contact person for privacy matters. You will receive a response within 30 days.
Right to rectification
You always have the right to have data corrected. You will receive confirmation within 30 days.
Right to restriction of processing
You always have the right to restrict processing of your data. You will receive confirmation within 30 days.
Right to data portability
You always have the right to have your data transferred to another party. We may in such a case no longer be able to continue the service.
Right to object and other rights
You have the right to object to processing. If your objection is justified, we will stop processing. You also have the right not to be subject to automated decision-making or profiling. We do not process your data in such a way that this applies.
Cookies Google Analytics
Through our website cookies are placed by the American company Google as part of the “Analytics” service. We use this service to track and receive reports about how visitors use the website. This processor may be required by law to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
If software solutions from third parties use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. The most recent version is always available on this page. If the new privacy policy affects how we process already collected data, we will inform you by email.
Contact details
Vakantie Service Bureau Terschelling
Hoofdweg 3-4 (no visiting address)
8881 HA West Terschelling Netherlands
T (06 - 129 104 73)
E info@vakantiehuisbeheerterschelling.nl
Contact person for privacy matters: Miranda Meijer
