Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it may happen that your order is damaged, in which case you may be entitled to a warranty claim. Legally, you are obliged to notify us of the defect within two months after discovering it. If the defect falls within the warranty, we will provide repair or replacement free of charge.

If linen packages are found to be damaged or incomplete after opening the sealed package, you must inform us on the day of arrival at your holiday home. Only then can we replace your package free of charge with a new one.

Complaints

It can always happen that something does not go entirely as planned. We recommend that you first report any complaints to us by emailing info@vakantieservicebureauterschelling.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.

Since 15 February 2016, consumers in the EU have also been able to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit it via this platform of the European Union.

Our advice

If, upon arrival at your holiday home, you find that your linen order is different from what you expected, please contact us immediately so that we can resolve the issue for you right away.